Terms & Conditions

Terms & Conditions

How rooms are charged

Your check-out day is free if you check out prior to 11am. Accommodation prices are subject to change.

Deposits and Minimum Stays

To confirm your booking we do require a $100 deposit at time of booking, otherwise we cannot guarantee to hold your booking. Please note that the payment of the deposit confirms your booking with us, and also that you have checked your booking dates and agree they are correct. The deposit is non-refundable and will be deducted from your final account. You can pay online by credit card or BPAY or by credit card over the phone during business hours.

* Please note that if your booking totals less than $100, you will only be required to pay your total booking amount. (For example, if your booking totals $50 you will only be required to pay $50 instead of $100 deposit).

The remaining amount needs to be finalised on checking in.

Cat Utopia has minimum booking requirements, please see below:

  • All year: 2-day minimum booking
  • Easter holiday: 5-day minimum booking
  • Christmas and New Year holiday: 7 day minimum booking (18th December to 18th January)
  • Peak / Holiday Rates: All NSW State & Private School Holidays & NSW Public Holidays – please add $2 per accommodation per night.

Please download, complete and return the Indemnity Form when you drop off your cat.